1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are only available for delivery to addresses in the United Kingdom (excluding NI). We also accept orders from international customers who are shipping to addresses in the European Union only. Any shipments outside of the European Union are not available at this time. For deliveries outside of the UK please ring for prices.
3. Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within two business days of the date of your order. Business day mean Monday to Friday, except holidays.
Please note we do not ship on Saturday or Sunday.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
4. Delivery Instructions
All deliveries must be signed for so please ensure someone will be available. We cannot be held responsible for missed deliveries. If you wish to ship to a different address or have any special instructions please let us know at the time of order and we will do our best to accomodate any needs you may have.
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
There is a minimum £10 spend threshold to qualify for free delivery
Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.
6. Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately on 01405 862320, email us at firstname.lastname@example.org or message us on Facebook
If you have any questions about the delivery and shipment or your order, please contact us on 01405 862320, email us at email@example.com or message us on Facebook
8. Free Delivery T & C
Applies to Retail customers only. Promotion may be withdrawn without notice at any time. For more information please contact us.