What payment methods do you accept?
All major credit cards and Paypal
Can I add to an existing order?
Unfortunately, we can’t add to orders, but if you place another order within a few hours of your original order, then email our Customer Service team
, they will be happy to refund you one of the postage charges once you receive your order. Please note that they will need your payment details.
Can I cancel/change my order online?
Unfortunately, our website does not currently allow you to change or cancel anything yourself. We are also unable to edit an order once it has been placed. If you need help with this, please email our Customer Service team
who will try their best to resolve the situation for you - but we may have to ask you to wait for the order to be delivered for it then to be returned to us.
When will I be charged?
Payment is taken at the point of ordering. If for any reason your item is not dispatched we will ensure you are refunded within 3-5 working days.
Can I order over the phone?
Yes. Please call 01405 862320 and one of our team will be happy to assist you.
How will I know my order has been successful?
Once your order's gone through, you should receive an email with an order number. If you don't receive an email, just double check that you've spelled your email address correctly - it's also worth checking your junk mail. If you've checked and you're still unsure, please email our Customer Service Centre
who will be happy to look into this for you.