You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault – for example, if the goods are faulty or mis-described.
Unwanted goods will be liable to a 10% restocking fee, this will be reflected in any refund issued.
All returns should be sent to the following address:
Please ensure you put your invoice number in with any returns in order for us to be able to process your refund effectively. Unwanted returns are sent at buyers expense and MUST be in saleable condition on return.
Refunds may take up to 14 days to arrive – please be assured the team are working as quickly as possible. If you haven’t heard from us within that time, please email the Customer Service Centre with a copy of your proof of postage and they’ll look after everything for you.